Crane's unified booking system brings all our experiences into one clear and flexible booking structure through 3 types of booking: Waitlist sessions, scheduled sessions and group booking enquiries.

Instead of every event working differently, we now run sessions under 3 simple booking types so you'll always know whether you're joining a confirmed session, expressing interest or simply planning something private for your own group.

1. Scheduled Sessions
These are confirmed sessions with a fixed date and time. Once you book and pay, your seat is secured.

2. Waitlist Sessions
Waitlist sessions allow you to express interest in an upcoming experience before it is officially confirmed.

You won't be charged when joining the waitlist.

The session will only run once the minimum number of committed guests have confirmed and completed the payment. Once that happens, the session is activated and you'll be notified with the next steps to secure your seat.

3. Group bookings
Group Bookings are enquiry-based private sessions designed for your own group. Whether it’s a corporate team, birthday celebration, or special gathering.

To get started, you’ll:

• Select your preferred date and time
• Indicate your estimated number of guests
• Submit your enquiry
  

From there, our team will reach out to confirm availability and discuss any customisation. From activity format to F&B arrangements and before finalising your booking.

You choose the date. We tailor the experience around your group.

Scheduled Sessions

1. On our product page, select 'Show Dates'
2. Select your preferred date
3. Complete payment
4. Receive confirmation
5. Show up and enjoy

Your seat is confirmed immediately upon payment.

Waitlist Sessions

1. On product page, select "Show Dates".
2. Select the date(s) you're interest in.
3. Log in or register for a Crane account
4. Select your dates once again and click 'submit' your waitlist request

You won't be charged at this stage.

Once the minimum number guests is met:

• We'll notify you via email
• You'll receive details to secure your seat
• The session becomes a confirmed scheduled session if the minimum number of committed guest has made payment.

Notes:

• If the minimum is not met, the session will not proceed.
• if the minimum met, we make it happen.

Group bookings

1. Select your preferred number of guests
2. Choose your desired date
3. Click "Enquire Now"
4. You'll be redirected to WhatsApp to confirm availability, customisation and payment details.

Notes: A minimum of 8–10 guests is required to submit a group enquiry.

Yes. Once the minimum number of committed guests has made payment, a waitlist session is officially converted into a Scheduled Session.

All participants will be notified and guided through the confirmation process. From that point onward, the session runs like any other confirmed event.

We design experiences based on real interest, not guesswork.

The waitlist allows us to:

• Test demand before locking in resources
• Ensure a good group size for quality interaction
• Avoid cancelling sessions and refunds due to low turnout
• Let the community shape what actually runs

In short, if enough people want it, we’ll make it happen.

Most of our experiences require a minimum of 8–10 guests, depending on the type of activity.

To check the exact minimum for your chosen session, head to the product page and view the minimum pax.

Absolutely! From the activity format to F&B options, we can tailor the session to suit your group’s needs.

All customisations are discussed once you submit your enquiry, so you can create a session that’s perfect for your group.

We recommend submitting your group enquiry 2–3 weeks in advance.

For larger groups or corporate bookings, the earlier the better — this gives us time to plan, customise, and ensure a seamless experience.

F&B inclusion depends on the activity.

During your enquiry, we’ll clarify what’s included and discuss upgrades or additional options so your group can enjoy food and drinks alongside the experience.

For certain private bookings, you can bring your own food or drinks.

• For drinks, look out for the “Free BYOB” note on the product page.
• For food, we can discuss options during your enquiry.

This depends on the activity and space, we’ll confirm the details so you know exactly what’s allowed.

Partially. Some of our venues are open for daytime use, while others are dedicated primarily to events.

Yes! As a subscriber, you have access to our venues.

However, some spaces may be temporarily unavailable due to activities scheduled. To stay updated:

• Check our Instagram for space availability announcements.
• Log in to your Crane account and watch the Announcements section on your dashboard.

Subscriber perks are primarily available at our walk-in locations, so plan ahead for any booked activities

We recommend submitting your group enquiry 2–3 weeks in advance.

For larger groups or corporate bookings, the earlier the better — this gives us time to plan, customise, and ensure a seamless experience.

Yes, absolutely. Events don’t have to be public. We regularly host private gatherings such as birthdays, team dinners, offsites, and more.

Not always. You can book a space without a membership, but members enjoy preferential rates and early access.